HotSpot K9 Return Policy

At HotSpot K9, we truly want you to love your order and feel confident trying our products for your dog. Because our products are used for pet skincare and hygiene, we are unable to accept returns on opened or used items for safety and sanitary reasons.

Returns & Exchanges

We gladly accept returns on: Unopened products, Unused products, Items returned within 14 days of delivery. To qualify for a return: Items must be unused and in original packaging. Customer is responsible for return shipping costs. Original shipping charges are non-refundable

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery at:hotspotk9info@gmail.com

Please include: Your order number, a photo of the item, and a brief description of the issue. We will happily work with you to make it right.

Important Notes

HotSpot K9 products are designed to support comfort for itchy, irritated skin, but results may vary depending on your dog’s individual needs and condition.If your dog has severe skin issues, open wounds, or persistent irritation, we always recommend consulting your veterinarian. Thank you for supporting our small business and trusting HotSpot K9 with your pup’s comfort 🐾